If you encounter a broken link or cannot get into a resource, you can do a few things first to make sure that there really is a problem.
- Try to reload the page.
- Make sure you have configured your browser to accept cookies. See these instructions for help.
- Wait a few minutes and try again. For some resources we have a limited number of simultaneous users and you will not be able to access it if all users are logged on the resource. Often, instead of a message to let you know that the resource is busy, you simply will be denied access. We know that this is not friendly and are urging our resource providers to change the message.
- Sometimes you may be asked for a username and password when none is required. This often is an indication that too many users are trying to get into the resource. Please wait a few minutes and then try again.
- If you still cannot get into the resource, please use the form below to report the problem.