DocRetriever, the Norris Library interlibrary loan service, provides: Articles from other libraries Books and dissertations from other libraries (USC faculty, students and staff only) Articles from the Norris Library collection Books from the Norris Library collection for distance education students How to Submit Requests You must have a DocRetriever account to request an item. Register now. Complete and submit the applicable request form. Delivery and Turnaround Time Articles from Norris Library are delivered to your DocRetriever account in PDF format within 1 weekday. Articles from other libraries are delivered to your DocRetriever account in PDF format within 3 days. Books are typically received by the Norris Library within 5 days and are held for pick-up at the Loan Desk. Books delivered directly to distance education students should arrive within 5days. You may View Outstanding Requests from your DocRetriever account. Rush processing is available for articles on a fee basis. (See below.) Requests are processed on weekdays only. Fees Charges are shown below. Invoices are mailed monthly and payment may be made by check, cash or internal requisition. Articles USC Non-USC Health Professional Other Norris Medical Library $5 $11 $45* Other USC Libraries $0 $11 $45* Non-USC Libraries $11 $45* $45* *Includes copyright surcharge. Optional rush processing is available for articles, see below. Books No charge when obtained from USC libraries $11.00 per book obtained from a non-USC library RUSH Processing (Available only for articles) Turnaround time is guaranteed for up to 5 items per day. Articles supplied by the Norris Library Additional $5.00 per article Requests placed weekdays before 12:00 p.m. are completed by 5:00 p.m. that day. Requests placed weekdays after 12:00 p.m., on weekends or library holidays are completed by 5:00 p.m. the following business day. Articles supplied by other libraries Additional $10.00 per article Requests placed weekdays before 12:00 noon are processed that day. Requests placed weekdays after 12:00 p.m., on weekends or Library holidays are processed the following business day. Delivery time is determined by the lending library.